Terms of Service

These Terms of Service govern your use of the Aitken's Saddlery website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these terms.

General Information

Aitken's Saddlery operates an online store offering equestrian products, tack, saddlery equipment, and related goods. We reserve the right to update, change, or replace any part of these Terms at any time.

It is your responsibility to check this page periodically for changes.

Orders

By placing an order with us, you agree that:

• All information provided is accurate and complete
• You are authorised to use the payment method provided
• We reserve the right to refuse or cancel any order at our discretion

If an order is cancelled after payment, a full refund will be issued.

Pricing and Availability

All prices are listed in AUD (Australian Dollars) and are subject to change without notice.

We make every effort to ensure product availability and accurate pricing; however, errors may occur. If an error is identified, we reserve the right to cancel or adjust the order before dispatch.

Shipping and Delivery

Delivery timeframes are estimates only and may vary depending on supplier location and courier services.

Some items may be drop shipped and can take up to 14 business days to arrive. Please refer to our Shipping Policy for full details.

Returns and Refunds

Returns are governed by our Returns Policy. Change-of-mind returns are accepted within 7 days of delivery, provided items meet return conditions.

Nothing in these Terms limits your rights under Australian Consumer Law.

Product Information

We aim to ensure all product descriptions, images, and details are accurate. However, slight variations may occur due to manufacturing changes or supplier updates.

We are not liable for minor differences in colour, design, or specifications.

Liability

To the fullest extent permitted by law, Aitken's Saddlery is not liable for any indirect, incidental, or consequential loss or damage arising from the use of our products or website.

Our liability is limited to the replacement, repair, or refund of the purchased product in accordance with Australian Consumer Law.

Intellectual Property

All content on this website, including images, logos, product descriptions, and branding, is the property of Aitken's Saddlery and may not be reproduced without permission.

Contact Information

If you have any questions about these Terms, please contact:

Email: Ben@aitkenssaddlery.com